For some reason, this time (using the same cell phone number that’s on file) i had to type in my RR number. I tried to call southwest, normally when i call the A-list line immediately picks up with my account info by my cell phone number. Flight originally departed at 5:25pm, then was delayed to depart at 7pm, then my Houston flight was delayed to depart at 10:40pm, then 11:10pm, then 11:40pm, then my Cancun to Houston flight was canceled at 6:14pm. I simply asked someone to please help me. When I needed help from an actual human being, I was given none. It look me twice as long to wait in that line than it did to check in my bag at one of the 10+ kiosks, drop off my checked bag in one of the 4+ lines, scan my boarding pass (without anyone there so thankfully it worked) to get on a shuttle, and try to go through security in one of the 4+ checkpoints where I was told I have to go back and fix my birthdate. But I politely plead for help to correct the birthdate on my boarding pass so TSA will let me through security and still catch my flight and with zero compassion, I am told to wait in a very long, very slow moving line and then the person laughed when he said “you’re not going to be happy, the next flight isn’t until tomorrow”. I’ve seen so many clients in vet med that scream and holler to end up getting what they want. I just want to say that I’m very disappointed that people mainly get the help they need by being a loud pain in the butt. My experience was supposedly weather related on a bright and sunny summer day in early June. Was forced to find a closer destination and then find a 1-way car rental and drive the remaining 2 hours and then another 2 hours home. No one cares if you are stranded overnight or how long it takes to get you to your destination. SW employees saying we can get you to your destination the next day did not include the little details that it was a 2-stop flight and 6 hours long. I was given incorrect gate information, incorrect flight information. I was told I was put on standby and watched 4 others catch a flight I thought I was #1 on standby list. I was told at CS counters they weren't open, they needed to clean their station. I was turned away from counters and told to go to counters gates that were not occupied. No one will help you, lines are long, lines are slow and employees are rude. I will pay more to fly another airline for my future flying needs. I'll be placing this warning on other review sites.īad experience in Denver, CO. In the past year I've experienced this, prior to any changes to a ticket, there were no additional costs. So, a total of 7000 points for each ticket overall.
And, when I changed the flight time, the points were attractive, on the phone they said the points were in addition to my original flight NOWHERE DOES IT SAY THAT! The site said 2 left, I purchased at 5000 points in addition to my original ticket then jumped 7000 in points. I should have canceled all together, but my sister would have been very disappointed. Watch click on purchase - WHAMO! My change in point costs should have been a 5000 more, minutes after clicking purchase instead it cost 7000. If you cancel/change a flight, then you will pay much more, fine but I ended up paying more than what I clicked to buy. PRICES ARE subject to change at ALL TIMES, not at times. That would be my ask, enforce the rules, and kick those off that don't abide. Bottom line, it's that SW has rules, but they don't enforce them. Last, please be more forceful in telling people that are clearly bringing too many bags, that they need to check them. There should be a written notice that the person in the middle gets BOTH arm rests! If I have to be squished in-between overweight people (that should have to buy 2 tickets), I at least deserve the arm rests. It's the completely untrained, uncontrolled animals that people have fudged the system to get on a plane.needs to stop. If it's a true service animal necessary to function that's one thing, but you can tell the difference. The excessive amount of pets allowed is a bit out of hand. They have all found ways to cheat the system, and SW doesn't seem to put their foot down.
Would LOVE it if they went to Alaska! =) Cons: I do not always agree with how people are able to "preboard". Companion pass members for over 5 years now. Not always the people traveling on them, but the Airline has not failed us yet.
Southwest Airlines is Awesome, but some changes need to be made.
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